Terms of Service

1. Introduction and Acceptance

KynStay is a product of Tilted Labs LLC, a California limited liability company. These Terms of Service ("Terms") govern your access to and use of the KynStay platform.

By creating an account or using KynStay, you agree to be bound by these Terms and our Privacy Policy, which together constitute the complete agreement between you and us regarding the platform.

You must be at least 18 years old and have the legal capacity to enter into a binding contract to use KynStay. By creating an account, you confirm that you meet these requirements.

2. What KynStay Is (and Is Not)

KynStay is a platform that helps property hosts share their homes with invited guests, typically friends and family. We provide:

• Property listing and management tools
• A booking calendar and reservation system
• Guest invitation and communication tools
• Booking coordination and payment tracking

KynStay provides tools for hosts and guests to coordinate bookings and track payments, but we do not handle money. All payment arrangements—including method, timing, amount, and any disputes—are solely between the host and guest. KynStay is an intermediary platform only.

3. User Accounts

• You must provide accurate and complete information when creating your account and keep it up to date.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
• You must notify us immediately at legal@kynstay.com if you suspect unauthorized access to your account.
• Each person may maintain only one account.
• We reserve the right to suspend or terminate accounts that violate these Terms.

4. Subscription and Billing

4.1 Plans and pricing

KynStay offers a Kindred plan subscription with monthly and annual billing options. Pricing is available in USD, GBP, and EUR. Current pricing is displayed on our website and during the subscription process.

4.2 Free trial

New accounts may include a 30-day free trial. At the end of the trial, your subscription will automatically convert to a paid plan unless you cancel before the trial ends. We will remind you before your trial expires.

4.3 Payment processing

Subscription payments are processed by Stripe. By subscribing, you authorize Stripe to charge your chosen payment method on a recurring basis. KynStay does not store your credit card details.

4.4 Automatic renewal

Your subscription renews automatically at the end of each billing period (monthly or annual) at the then-current price, unless you cancel before the renewal date. We will send renewal reminder notices as required by applicable law.

4.5 Price changes

We may change subscription prices from time to time. We will give you at least 30 days' advance notice of any price increase. If you do not agree to the new price, you may cancel your subscription before the increase takes effect.

4.6 Cancellation and refunds

You may cancel your subscription at any time through your billing settings. When you cancel, your access continues until the end of your current billing period. We do not provide partial refunds for unused time within a billing period.

4.7 Cooling-off rights (UK and EU users)

If you are in the UK or the EU, you may have a right to cancel within 14 days of subscribing or of each renewal, in accordance with applicable consumer protection law. To exercise this right, contact us at legal@kynstay.com within the 14-day period.

4.8 Failed payments

If a payment fails, your subscription status will change to past due and we will notify you. If payment is not resolved, your subscription may be cancelled.

4.9 Taxes

Applicable taxes (such as sales tax, VAT, or GST) are calculated and collected automatically via Stripe Tax based on your billing address. The tax amount will be shown before you complete your purchase.

5. Host Obligations

If you list a property on KynStay, you are responsible for:

• Ensuring your property listing is accurate and up to date, including descriptions, photos, pricing, and availability
• Complying with all local laws and regulations applicable to your property, including planning permissions, short-term rental regulations, safety requirements, and tax obligations
• Maintaining appropriate property and liability insurance for your rental activity
• Managing all guest interactions, communications, and payment collection directly
• Ensuring that property access information (lock codes, WiFi credentials, emergency contacts) you enter on the platform is accurate

Hosts may modify booking details (including pricing and dates) and cancel confirmed bookings. If a host modifies or cancels your booking, you will be notified by email and in-app notification.

6. Guest Interactions and Bookings

KynStay's role is limited to providing the platform. All rental arrangements are between the host and the guest directly.

While KynStay provides tools for tracking payment status and displaying host payment preferences, we do not process, hold, or transfer funds. All payment arrangements are entirely between the host and guest.

KynStay is not responsible for:

• The condition, safety, legality, or accuracy of any property listing
• The conduct of any host or guest
• Payment disputes between hosts and guests
• Cancellations or no-shows by either party
• Property damage, personal injury, or any losses arising from a stay

7. User-Generated Content

You retain ownership of any content you upload to KynStay, including property photos, descriptions, and other materials ("Your Content").

By uploading content, you grant us a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute Your Content solely for the purpose of operating and providing the KynStay platform. This license ends when you delete Your Content or close your account, subject to reasonable technical delays and any backup retention periods.

You represent and warrant that:

• You own or have the necessary rights to the content you upload
• Your Content does not infringe any third party's intellectual property, privacy, or other rights
• Your Content does not violate any applicable law

We reserve the right to remove any content that violates these Terms, at our discretion. To report intellectual property infringement, contact legal@kynstay.com.

8. Intellectual Property

The KynStay platform, including its software, design, branding, logos, and all related content, is owned by Tilted Labs LLC and is protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable license to access and use the platform for its intended purpose. You may not copy, modify, distribute, reverse engineer, decompile, or scrape any part of the platform without our written permission.

9. Prohibited Conduct

You agree not to:

• Use the platform for any fraudulent, illegal, or unauthorized purpose
• Harass, threaten, or abuse other users
• Post false, misleading, or deceptive content
• Attempt to circumvent the platform's security measures or access controls
• Scrape, crawl, or use automated tools to extract data from the platform
• Send spam, unsolicited messages, or bulk invitations
• Impersonate another person or entity
• Use the platform in a way that could damage, disable, or impair its operation

10. Disclaimers and Warranties

KynStay is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, we make no warranties, express or implied, regarding the platform, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

• The platform will be available without interruption or error
• Property listings are accurate, complete, or up to date
• Any particular booking outcome or guest experience will be achieved

Nothing in these Terms affects your statutory rights as a consumer. If you are a UK consumer, you have legal rights under the Consumer Rights Act 2015 relating to digital content that is of satisfactory quality, fit for purpose, and as described. These rights are not affected by anything in these Terms.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses.
• Our total aggregate liability to you for any claims arising from or relating to these Terms or your use of KynStay is limited to the total subscription fees you paid to us in the 12 months preceding the event giving rise to the claim.

These limitations do not apply to:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited by applicable law

Nothing in these Terms limits or excludes any rights you may have as a consumer under applicable mandatory consumer protection law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Tilted Labs LLC and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of KynStay; (b) Your Content; (c) your rental arrangements with other users; or (d) your violation of these Terms or applicable law. This indemnification obligation may be limited in jurisdictions where it is not enforceable against consumers.

13. Dispute Resolution

If you have a dispute with us, we ask that you first try to resolve it informally:

1. Contact us at legal@kynstay.com describing your concern. We will attempt to resolve it within 30 days.
2. If we cannot resolve the dispute informally, either party may pursue mediation before resorting to litigation.
3. If mediation is unsuccessful, disputes may be brought before the courts as described in Section 14.

Disputes between hosts and guests (including disputes about stays, payments, property condition, or cancellations) are between those parties. KynStay does not mediate, arbitrate, or adjudicate disputes between users.

14. Governing Law

These Terms are governed by the laws of the State of California, USA, without regard to conflict-of-law principles.

This choice of law does not override mandatory consumer protection rights in your jurisdiction. In particular:

• UK users retain all rights under the Consumer Rights Act 2015 and UK GDPR, and may bring claims in UK courts.
• EU users retain all mandatory protections under EU consumer protection law and EU GDPR, and may bring claims in the courts of their country of residence.
• California users retain all rights under the CCPA/CPRA.

15. Termination

By you: You may close your account at any time. Active subscriptions can be cancelled through your billing settings; access continues until the end of the current billing period.

By us: We may suspend or terminate your account if you violate these Terms, engage in prohibited conduct, or if required by law. Where practicable, we will give you advance notice and an opportunity to remedy the issue.

Effect of termination:

• Your access to the platform ceases
• Your property listings are removed
• Your data is handled in accordance with our Privacy Policy
• The following sections survive termination: Intellectual Property, Limitation of Liability, Indemnification, Dispute Resolution, Governing Law, and General Provisions

16. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email and by posting a notice on the platform at least 30 days before the changes take effect. Your continued use of KynStay after the notice period means you accept the updated Terms. If you do not agree with the changes, you may close your account before they take effect.

17. General Provisions

• Entire agreement: These Terms and our Privacy Policy constitute the entire agreement between you and Tilted Labs LLC regarding KynStay.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.
• No waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
• Assignment: We may assign our rights and obligations under these Terms. You may not assign yours without our written consent.
• Force majeure: We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, epidemics, power outages, or internet disruptions.
• Notices: We will send notices to the email address associated with your account. You are responsible for keeping your email address current.

18. Contact