Terms of Service

1. Introduction and Acceptance

KynStay is a product of Tilted Labs LLC, a California limited liability company. These Terms of Service ("Terms") govern your access to and use of the KynStay platform.

By creating an account or using KynStay, you agree to be bound by these Terms, which are the complete agreement between you and us regarding the platform. Our Privacy Policy explains how we handle your personal information. It is a notice rather than part of this agreement: we do not ask you to agree to it, and we bring changes to it to your attention as it describes.

You must be at least 18 years old and have the legal capacity to enter into a binding contract to use KynStay. By creating an account, you confirm that you meet these requirements.

2. What KynStay Is (and Is Not)

KynStay is a platform that helps property hosts share their homes with invited guests, typically friends and family. We provide:

• Property listing and management tools
• A booking calendar and reservation system
• Guest invitation and communication tools
• Booking coordination and payment tracking

KynStay provides tools for hosts and guests to coordinate bookings and track payments. Where payment is arranged directly between a host and guest—bank transfer, Venmo, cash or similar—the method, timing, amount and any dispute are solely between them, and KynStay only records what they tell us.

Card payments. Where a host has enabled card payments, guests pay the host's own Stripe account directly. The host is the merchant of record: they receive the funds, they pay Stripe's processing fees, and they are responsible for any chargeback. KynStay initiates the charge on the host's account, and initiates a refund on that account when a booking is cancelled (per the host's cancellation policy, or for everything the guest has paid by card where a booking ends before it is confirmed, as section 7.1 describes), when the host or KynStay support issues one, and where a card charge must be returned because it landed on a cancelled or already-settled booking or captured more than was owed. KynStay does not otherwise move money on a host's account. KynStay never receives or holds those funds, takes no commission or fee from them, and does not guarantee them. The refund amount due under a booking's cancellation policy is calculated by KynStay from the policy the host selected. A refund is issued for the amount the guest paid; Stripe does not return its processing fee on a refund, so that fee stays with the host. Section 5 sets out the authority a host gives us to do these things.

3. User Accounts

• You must provide accurate and complete information when creating your account and keep it up to date.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
• You must notify us immediately at legal@kynstay.com if you suspect unauthorized access to your account.
• KynStay is designed around one account per person. We may treat multiple accounts held by the same person as a breach of these Terms.
• We reserve the right to suspend or terminate accounts that violate these Terms (see section 16).
• Support access. Our administrators can, for support, safety and fraud investigation, view KynStay as you see it — open your account's pages and read what they show, including your bookings, messages and payment records. That access is read-only: an administrator viewing your account cannot take actions as you, and cannot accept these Terms or anything else on your behalf. Every such session is logged with the administrator's identity and the time.

4. Subscription and Billing

4.1 Plans and pricing

KynStay offers a Kindred plan subscription with monthly and annual billing options. Pricing is available in USD, GBP, and EUR. Current pricing is displayed on our website and during the subscription process.

4.2 Free booking allowance and when billing starts

You do not pay to create an account or to list a property. Hosting is free for your first two confirmed bookings. That allowance is counted across your whole account, not per property, and it is not reset each month: a booking counts towards it once it is confirmed, and keeps counting after the stay is completed. If a booking is later cancelled it stops counting and your allowance frees up again. We may grant your account a different allowance, in which case the figure shown on your billing settings page applies.

When you confirm a booking beyond your free allowance, your paid subscription starts automatically at that moment, using the plan, billing interval and currency set on your account — monthly billing in US dollars if you have not chosen otherwise. If you have a payment method on file, this happens without a further checkout step and we charge that payment method. Confirming the booking is the act that starts billing, and by confirming it you authorize that charge.

If you have no payment method on file when you reach that point, you cannot confirm that booking: your account is paused and stays paused until you add a payment method. If you have one but the charge fails, section 4.9 applies. Your properties, existing bookings and guest conversations remain available throughout; it is confirming new bookings that stops.

4.3 Payment processing

Subscription payments are processed by Stripe. By subscribing, you authorize Stripe to charge your chosen payment method on a recurring basis. KynStay does not store your credit card details.

4.4 Automatic renewal

Your subscription renews automatically at the end of each billing period (monthly or annual) at the then-current price, unless you cancel before the renewal date. We will send renewal reminder notices as required by applicable law.

4.5 Price changes

We may change subscription prices from time to time. We will give you at least 30 days' notice of any price increase, shown on your billing settings page and inside KynStay, before it takes effect. If you do not agree to the new price, you may cancel your subscription before the increase takes effect.

Kynfolk pricing. Where your account was created during a Kynfolk period and your billing settings show a Kynfolk rate, we will not increase the price of your existing plan and billing interval for as long as that subscription remains continuously active. If you cancel and later resubscribe, or change plan or billing interval, the then-current price applies.

4.6 Cancellation and refunds

You may cancel your subscription at any time through your billing settings. When you cancel, your access continues until the end of your current billing period. Except where section 4.8 applies, we do not provide partial refunds for unused time within a billing period.

4.7 Pausing your subscription

If you are not hosting for a while, you may pause your subscription from your billing settings instead of cancelling. You are not billed while your subscription is paused. Your properties remain published and your existing bookings and conversations are unaffected, but while paused guests cannot request or book your properties, you cannot confirm booking requests, and you cannot publish a new property. You can resume at any time, which returns you to your existing billing cycle.

4.8 Cooling-off rights (UK and EU users)

If you are a consumer in the UK or the EU, you have a right to cancel a subscription within 14 days of subscribing. Because your subscription begins as soon as you subscribe — and, under section 4.2, may begin at the moment you confirm a booking — you expressly ask us to begin providing the service immediately, and you acknowledge that if you cancel within the 14 days we may charge you a proportionate amount for the service already supplied, calculated by reference to the part of the period that has elapsed, and refund the rest. To exercise this right, cancel from your billing settings or contact us at legal@kynstay.com within the 14-day period; we process the proportionate refund by hand. This right applies to your initial subscription. An automatic renewal continues the same contract rather than starting a new one, and does not restart the period.

4.9 Failed payments

If a subscription payment fails, we will notify you and your account is paused. While your account is paused guests cannot request or book your properties, you cannot confirm new bookings or publish a new property, and your existing properties and bookings remain visible. Updating your payment method restores your account, either immediately or at the next billing attempt. If the payment is not resolved, your subscription may be cancelled.

4.10 Taxes

Applicable taxes (such as sales tax, VAT, or GST) are calculated and collected automatically via Stripe Tax based on your billing address. The tax amount will be shown before you complete your purchase.

5. Host Obligations

If you list a property on KynStay, you represent and warrant to us and to each guest, and you are responsible for:

• Having the right to let the property on the terms you offer, including any consent you need from a landlord, lender, insurer, homeowners' association or co-owner
• Ensuring your property listing is accurate and up to date, including descriptions, photos, pricing, and availability
• Complying with all local laws and regulations applicable to your property, including planning permissions, short-term rental regulations, registration or licensing requirements, safety requirements (such as smoke and carbon monoxide alarms and gas and electrical safety where required), and tax obligations
• Maintaining appropriate property and liability insurance for your rental activity
• Managing all guest interactions and communications directly, and collecting payment directly where you have not enabled card payments (see section 2)
• Ensuring that property access information (lock codes, WiFi credentials, emergency contacts) you enter on the platform is accurate, and changing lock codes between stays where you can — we deliver access information by email and by a link that needs no password, so anyone holding it during the access window can read it (see section 11)
• Handling your guests' information lawfully. Information about your guests reaches you through KynStay and, if you take card payments, through your own Stripe account. In respect of that information you act in your own right, not on our behalf: you decide how long to keep it and who else sees it, and where data protection law applies to you (including the UK GDPR and EU GDPR) you are responsible for complying with it, including giving your guests any privacy notice you owe them. You will use guest information only to run the stay and meet your legal obligations, will not sell it or use it for marketing without the guest's consent, will keep it secure, and will tell us promptly if you become aware of a breach affecting information you received through KynStay.

Hosts may modify booking details (including pricing and dates) and cancel confirmed bookings. If a host modifies or cancels your booking, you will be notified by email and in-app notification. If your host increases the price of a confirmed booking, or changes its dates, and you do not agree to the change, you may cancel the booking and you will be refunded the full amount you have paid, whatever the cancellation policy says — the same treatment as if your host had cancelled (see section 7.3). Tell your host, or contact us, within a reasonable time of being notified.

Calendar sync

KynStay can import availability from other calendars and publish a feed of your own. Imported calendars are checked periodically, not instantly, and what we can show depends on what the other service publishes and when. A booking taken elsewhere can therefore remain bookable on KynStay until the next check. Calendar sync reduces the chance of a double booking; it does not prevent one, and we are not liable for a double booking, a missed block or an incorrect availability display arising from it. Your published KynStay feed contains only dates marked as reserved or blocked — no guest details — but anyone holding its address can read it; treat that address as private and regenerate it if you need to.

Card payments: your authority to us, and your agreement with Stripe

If you connect a Stripe account to KynStay, you appoint KynStay as your limited agent for the sole purposes of (a) creating Stripe Checkout sessions and charges on that account for bookings made through KynStay, and (b) creating refunds on that account in the circumstances described in section 2. You authorise us to do so using the access you grant us, and you agree that a charge or refund we create under this authority is your act as merchant of record. This authority is limited to those two purposes; we take no fee, commission or share of those funds and never receive or hold them.

This authority includes refunds initiated by KynStay support — to complete a cancellation under the policy on the booking or, where a booking ends before it is confirmed, in full (section 7.1), to return a charge that landed on a cancelled, already-settled or over-captured booking, or to correct a record so that it matches what actually happened. We record a reason whenever we do. You may end this authority at any time by disconnecting your Stripe account, which stops new charges; it does not reverse a refund already sent to Stripe.

Connecting a Stripe account also makes you a Stripe user in your own right: you enter into Stripe's Connected Account Agreement directly with Stripe, you are bound by it, and it — not these Terms — governs your relationship with Stripe, including payouts, fees, negative balances, disputes and chargebacks, and Stripe's own data obligations. You are responsible for reading it and for complying with Stripe's restricted-business rules.

Cancellation Policy and Host Standing

KynStay monitors host cancellation patterns to maintain trust on the platform. Cancellations made within 7 days of the guest's check-in date are tracked separately as last-minute cancellations, as these cause the greatest disruption to guests. A single last-minute cancellation within any rolling 90-day period, or 3 or more cancellations by you in that same period, raises a warning on your hosting account and may trigger an administrative review.

Where KynStay identifies a pattern of concern, you will be notified in your account and by email. We will not send you more than one such warning in any 30-day period. Continued or escalating patterns may result in restrictions on your hosting privileges or account suspension.

6. Guest Interactions and Bookings

KynStay's role is limited to providing the platform. All rental arrangements are between the host and the guest directly.

While KynStay provides tools for tracking payment status and displaying host payment preferences, we do not hold or escrow funds and take no commission on them. Payments arranged directly between host and guest are entirely between them. Where a host has enabled card payments, guests pay the host's own Stripe account directly and KynStay initiates the charge, and any refund, on that account—see section 2.

KynStay is not responsible for:

• The condition, safety, legality, or accuracy of any property listing
• The conduct of any host or guest
• Payment disputes between hosts and guests
• Cancellations or no-shows by either party
• Property damage, personal injury, or any losses arising from a stay

6.1 If you are a guest

When you book or stay at a property through KynStay, you agree that:

• you will comply with the house rules, check-in and check-out times, and occupancy limits your host has set for the property, as shown to you on the booking;
• only the people included in your booking may stay at the property, and you are responsible for their conduct, and for the conduct of anyone you allow in as a visitor, as if it were your own;
• you will not hold an event, party or commercial activity at the property, or re-let, sublet, assign or advertise it, without your host's prior written agreement;
• you are responsible to your host for any loss of or damage to the property or its contents caused by you or by anyone you bring or allow there, beyond fair wear and tear;
• you will leave by the check-out time you agreed, and your host may pursue you for the loss a failure to do so causes;
• you will keep property access information — lock codes, key locations, WiFi credentials, alarm codes and the access link we email you — confidential, will not forward, publish or share it with anyone outside your booking, and will tell your host at once if you think it has reached someone else;
• you will tell your host promptly about anything that needs their attention — damage, a fault, or a safety issue.

These obligations are owed to your host. KynStay is not a party to them and does not enforce them, but a breach of them is also a breach of these Terms and we may act on it under section 16.

6.2 Messaging

KynStay carries messages between hosts and guests. We do not routinely monitor or read them. We may access a conversation where we need to in order to investigate a report, a safety or fraud concern, or a suspected breach of these Terms, to comply with law, or to provide support you have asked for. Messages are stored as part of the booking record and are visible to both people in the conversation; if either of you deletes your account, the conversation and every message in it is deleted for both of you. Where you schedule a message or use a template, it is sent in your name and you are responsible for its content.

6.3 Invitations, public profiles and access requests

Hosts decide who can see their properties: by inviting people, or through a property's public profile. A public profile can be seen by anyone who has its link. A host switches it on for a listing, and each listing has at most one. The page it opens can be seen without signing in. The host chooses what it shows, from three choices: nothing about the property (only an optional welcome line and a way to ask to stay); the listing's name, one cover photo, city and country, bedrooms, bathrooms, how many it sleeps and an optional welcome line; or all of that plus the listing's other photos and its description. It never shows the address, rates or availability. Nobody is given access by opening a public profile: anyone who wants to stay must create a KynStay account and ask. The host reviews every request, chooses the guest's tier when approving it, and may decline it. KynStay may also decline a request, for example to stop abuse, but never approves one on a host's behalf. Nobody is told when their request is declined. You are responsible for who you invite and who you grant access to, including anyone you approve through your public profile, and for what you put in your listing's description and photos, which become public with the page to the extent you choose to show them. KynStay does not vet, verify, screen or vouch for any host or guest, does not check identity, and does not carry any reputation or rating between hosts — knowing the people in your circle is your judgement, not ours. Rates and discounts shown to a guest are the ones the host has set for that guest; KynStay does not set, recommend or optimise prices. A booking request is held for the response window your host has set; if they have not responded by then, or if the check-in date passes, the request is declined automatically and the dates are released.

7. Deposits, Cancellations and Refunds

This section describes what you pay to hold a booking and what you get back if it is cancelled. The amounts are set by your host's chosen policy; KynStay calculates them and, on a card booking, initiates the resulting refund (see section 2).

7.1 Deposits and holding your dates

A host may require a deposit — a percentage of the booking total — before a booking is confirmed. The default is no deposit, in which case this section does not apply to your stay. Where a deposit is required, once the host accepts your request your dates are held but the booking is not yet confirmed. It becomes confirmed once the deposit has actually reached your host — on a card payment that is immediate, and where you are paying your host directly it is once they confirm they have received it. Your host may also choose to confirm the booking without waiting for the deposit.

You must submit the deposit within 48 hours of the host accepting, or by the start of the check-in day, whichever comes first. Where check-in is within 7 days, or where the host requires the full amount as a deposit, the entire booking total is due up front instead of a deposit-and-balance split. The check-in-day cut-off is measured in the property's local time zone.

If the deadline passes without a deposit, your host may release the dates, and on properties configured to do so the booking is released automatically and your dates become available to others. A payment you have already submitted and that your host has not yet confirmed does not count against you, and your host may extend the deadline.

Until your booking is confirmed, you may cancel it yourself, up to the day before check-in in the property's local time zone. However a booking ends before it is confirmed — because you cancel it, your host releases the dates, or it is released automatically — the cancellation policy does not apply and everything you have paid towards it is owed back to you in full, including a payment you reported that your host confirms afterwards: a card payment is refunded to your card, and a payment made directly to your host is returned by them (section 7.3). From check-in day you can no longer cancel a booking that has been accepted but is still waiting on its deposit; your host, or KynStay support, can still confirm it or release the dates.

7.2 Cancellation policies

Each property carries one of four cancellation policies, chosen by the host; where a host has not chosen, the Moderate policy applies. The policy is shown to you before you confirm a booking, and again on your booking afterwards. The day thresholds below are the standard settings; a host may adjust them for their property, and the settings that apply to your booking are the ones shown to you at the time of booking.

• Flexible — full refund if you cancel at least 1 day before check-in.
• Moderate — full refund if you cancel at least 5 days before check-in.
• Strict — full refund if you cancel at least 14 days before check-in; 50% of the accommodation cost if you cancel at least 7 days before.
• Non-refundable — no refund, whenever you cancel.

The policy that applied when you booked is recorded against your booking and governs it. If your host later changes the policy on that property, the change does not affect bookings already made.

7.3 How a refund is calculated

Where a policy gives less than a full refund, the unrefunded share is treated as an amount you forfeit, and that amount is deducted from what you have paid rather than from the booking total. This matters if you have only paid a deposit so far: because the forfeited amount comes out of your deposit first, you may not receive anything back, and under a non-refundable policy you will not.

The thresholds above are cut-offs, not a sliding scale. If you cancel later than the last threshold your policy offers, you receive nothing back at all — including the cleaning fee. Under Moderate, for example, cancelling four days before check-in returns nothing; under Flexible, cancelling on the check-in day itself returns nothing.

Where a refund does apply, the percentage is taken on the accommodation cost — the booking total excluding the cleaning fee, after any discounts — and the cleaning fee is included in it. Because the forfeited share comes out of what you have paid, a deposit-only guest can still receive less than the cleaning fee alone, or nothing. Timing is measured in days before check-in in the property's local time zone.

If your host cancels a confirmed booking, you are refunded the full amount you have paid, regardless of the policy. A host may also choose to refund you more than the policy requires, but never less. You may cancel a confirmed booking after check-in, but a cancellation during a stay returns nothing under any policy. KynStay does not guarantee any refund and is not a party to your booking; where payment was arranged directly with your host rather than by card, any refund is made by them, and KynStay asks them to do so within 7 days of the cancellation. On a card booking the refund is created on your host's Stripe account and reaches your card on Stripe's timetable; Stripe does not return its processing fee on a refund, and that fee stays with your host, not with you.

Where a refund has been worked out but not yet sent to you, KynStay support may correct the recorded amount, including reducing it, so that it matches what actually happened — for example where money has already reached you outside KynStay, or where the amount recorded as paid was wrong. We record a reason whenever we do. We do not decide how much you should receive as a matter of fairness: that is set by the cancellation policy on your booking, or by whatever you and your host agree between yourselves. This does not apply to a refund that has already been issued to the card, which is fixed at the amount sent to Stripe and cannot be changed by us or by your host. Separately, KynStay support may issue a card refund on a host's account itself, under the authority in section 5, in the circumstances section 2 lists — and may correct the cancellation policy recorded on a booking where it does not match what was actually shown or agreed, in which case both of you are told.

7.4 Stay Exchange balances between hosts

Where two hosts stay with each other, KynStay can settle a booking on a shared record of what each of you has hosted for the other, in place of a payment. A balance on that record is a record of what you two have agreed, not money: it is not a deposit, not credit, not a stored value, not redeemable for cash, and not transferable to anyone else. KynStay does not hold anything against it, does not guarantee it, and will not collect or enforce it. Whether a balance is ever settled, forgiven or ignored is between the two of you. We may correct a balance so that it matches what actually happened, on the same basis as section 7.3, and we will record a reason. Sections 7.1 to 7.3 do not apply to a booking settled this way. If either account is closed, the record is deleted and any balance on it stops being tracked by us; anything you are owed remains a matter between you.

8. User-Generated Content

You retain ownership of any content you upload to KynStay, including property photos, descriptions, and other materials ("Your Content").

By uploading content, you grant us a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, modify (for technical purposes such as resizing, format conversion and thumbnails), display, transmit, and distribute Your Content, solely for the purpose of operating, providing, securing and improving the KynStay platform, and to sublicense those rights to our hosting, storage, delivery and email providers to the extent needed to do so. This license ends when you delete Your Content or close your account, except that (a) it continues for copies held in our routine backups until those backups cycle out, as described in our Privacy Policy, and (b) it continues for content you shared with another user — such as a message in a conversation — to the extent needed to keep that user's own record of it intact.

You represent and warrant that:

• You own or have the necessary rights to the content you upload
• Your Content does not infringe any third party's intellectual property, privacy, or other rights
• Your Content does not violate any applicable law

We reserve the right to remove any content that violates these Terms, at our discretion. To report intellectual property infringement, see section 9.

9. Intellectual Property

The KynStay platform, including its software, design, branding, logos, and all related content, is owned by Tilted Labs LLC and is protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable license to access and use the platform for its intended purpose. You may not copy, modify, distribute, reverse engineer, decompile, or scrape any part of the platform without our written permission. If you send us ideas or suggestions about KynStay, we may use them without any obligation to you.

9.1 Copyright complaints

We respond to notices of alleged copyright infringement under the US Digital Millennium Copyright Act. Send notices to our designated agent: Copyright Agent, Tilted Labs LLC, legal@kynstay.com. A valid notice must include the elements required by 17 U.S.C. §512(c)(3): your physical or electronic signature; identification of the work you say is infringed; identification of the material you say is infringing and where it is on KynStay; your contact details; a statement that you have a good-faith belief the use is not authorised by the owner, its agent or the law; and a statement, under penalty of perjury, that the notice is accurate and that you are the owner or authorised to act for them. We will remove or disable access to material in response to a valid notice and notify the user who posted it, who may send a counter-notice under §512(g). We terminate the accounts of repeat infringers.

10. Prohibited Conduct

You agree not to:

• Use the platform for any fraudulent, illegal, or unauthorized purpose
• Harass, threaten, or abuse other users
• Post false, misleading, or deceptive content
• Attempt to circumvent the platform's security measures or access controls
• Scrape, crawl, or use automated tools to extract data from the platform
• Send spam, unsolicited messages, or bulk invitations
• Impersonate another person or entity
• Use the platform in a way that could damage, disable, or impair its operation

11. Disclaimers and Warranties

KynStay is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, we make no warranties, express or implied, regarding the platform, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

• The platform will be available without interruption or error
• Property listings are accurate, complete, or up to date
• Any particular booking outcome or guest experience will be achieved
• Any host or guest is who they say they are, or that any property is safe, lawful to let, or as described — we verify none of it (see sections 2 and 6.3)
• Calendar sync with another service will be complete or timely, or will prevent a double booking (see section 5)

Access information. We deliver property access information by email and by a link that works without a password, because a guest must be able to reach it at the front door. Anyone holding that email or link during the access window can see what it shows. We are not responsible for what happens if it is forwarded, intercepted or otherwise reaches someone it was not sent to.

Third-party services. KynStay relies on services provided by others, including Stripe, Google, Apple and our hosting and email providers. Their availability, terms and changes are outside our control, we are not responsible for their acts or omissions, and where you use one of them through KynStay you may also be bound by that provider's own terms.

Nothing in these Terms affects your statutory rights as a consumer. If you are a UK consumer, you have legal rights under the Consumer Rights Act 2015 relating to digital content that is of satisfactory quality, fit for purpose, and as described. These rights are not affected by anything in these Terms.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses.
• Our total aggregate liability to you for all claims arising from or relating to these Terms or your use of KynStay is limited to the greater of (a) the total subscription fees you paid to us in the 12 months preceding the event giving rise to the claim, and (b) one hundred US dollars (US$100).

In this section 12 and in section 13, "we" and "us" include Tilted Labs LLC and its affiliates, officers, directors, employees, contractors, agents, licensors and suppliers.

These limitations do not apply to:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited by applicable law

Nothing in these Terms limits or excludes any rights you may have as a consumer under applicable mandatory consumer protection law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Tilted Labs LLC and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of KynStay; (b) Your Content; (c) your rental arrangements with other users; or (d) your violation of these Terms or applicable law. This indemnification obligation may be limited in jurisdictions where it is not enforceable against consumers. We will notify you of any claim to which this section applies. We may, at our option, assume the exclusive defence and control of any such claim using counsel of our choice, at your expense, in which case you will cooperate with us in defending it. You may not settle any claim in a way that imposes any obligation, admission or restriction on us without our prior written consent. Nothing in this section requires you to indemnify us for our own negligence, fraud or wilful misconduct.

14. Dispute Resolution

If you have a dispute with us, we ask that you first try to resolve it informally:

1. Contact us at legal@kynstay.com describing your concern. We will attempt to resolve it within 30 days.
2. If we cannot resolve the dispute informally, either party may pursue mediation before resorting to litigation.
3. If mediation is unsuccessful, disputes may be brought before the courts as described in Section 15.

Time limit. To the extent permitted by applicable law, any claim arising from or relating to these Terms or your use of KynStay must be brought within one year after the claim arose, or it is permanently barred. This does not apply where you are a consumer and applicable law gives you a longer period that cannot be shortened by agreement.

Waivers. To the fullest extent permitted by applicable law, and except where you are a consumer resident in the United Kingdom or the European Economic Area: (a) any dispute will be brought only in your individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated or representative proceeding; (b) a court may not consolidate more than one person's claims; and (c) each party waives any right to a trial by jury. If part (a) is found unenforceable as to a particular claim, that claim alone is severed and may proceed in court, and the rest of this section continues to apply.

Disputes between hosts and guests (including disputes about stays, payments, property condition, or cancellations) are between those parties. We do not decide them. KynStay does not arbitrate between users and will not rule on who is right or on what either of you deserves.

What we will do is keep the record straight: correcting what a booking says so it matches what actually happened, and unblocking a booking that has become stuck — for example where a refund has been sent but never acknowledged. Correcting a record is not a decision about who is owed what, and the cancellation policy on the booking continues to govern that. We may also provide tools to help you and the other party reach an agreement and record it; using them is optional, and any agreement you reach is between you.

Separately, where a report concerns safety, fraud, or a breach of these Terms, we will review it and may act on it. That is us enforcing our own rules on the platform, not resolving a dispute between you.

15. Governing Law

These Terms are governed by the laws of the State of California, USA, without regard to conflict-of-law principles.

Forum. Subject to the rights preserved below, you and Tilted Labs LLC agree that the exclusive forum for any dispute not resolved under section 14 is the state and federal courts located in California, and each party consents to personal jurisdiction and venue there and waives any objection based on inconvenient forum.

This choice of law does not override mandatory consumer protection rights in your jurisdiction. In particular:

• UK users retain all rights under the Consumer Rights Act 2015 and UK GDPR, and may bring claims in UK courts.
• EU users retain all mandatory protections under EU consumer protection law and EU GDPR, and may bring claims in the courts of their country of residence.
• California users retain all rights under the CCPA/CPRA.
• Users elsewhere retain any mandatory consumer-protection rights available under the law of their country of residence, and nothing in these Terms limits or excludes those rights.

16. Termination

By you: You may close your account from your account settings, except while you have bookings still to come or in progress, including any still waiting on a deposit — as a host, cancel, release or complete those first so your guests are not left with a stay nobody is hosting; as a guest, cancel them first so your host is told and any refund is worked out as section 7 describes. A booking still waiting on its deposit can be cancelled from your side only before check-in day; after that, ask your host to confirm it or release the dates. Active subscriptions can be cancelled through your billing settings; access continues until the end of the current billing period.

By us: We may suspend your access, in whole or in part and with immediate effect, where we reasonably believe it is necessary — including where we are investigating a suspected breach of these Terms, a safety or fraud concern, a legal or regulatory requirement, or a risk to the platform or to other users. We may terminate your account: (a) where you have materially breached these Terms and have not remedied it within a reasonable period after we ask you to; (b) where the breach is not capable of remedy, or suspension is not adequate to address the risk; (c) where required by law or by a payment provider; or (d) for any other reason, on 30 days' notice to you. Where practicable we will give you advance notice and an opportunity to remedy the issue; where the concern is safety, fraud or a legal requirement, we may act first and tell you afterwards.

Changes to the service: We may add, change, suspend or withdraw features of KynStay, and may discontinue KynStay entirely. Where a change materially reduces what a paid subscription gets you, or where we discontinue the service, we will give you at least 30 days' notice and, if you have prepaid for a period beyond that date, refund the unused part of it. This does not limit section 4.5.

Effect of termination:

• Your access to the platform ceases
• Your property listings are removed
• Your data is handled in accordance with our Privacy Policy
• Closing your account is immediate and cannot be undone. We cannot reinstate an account, and we cannot recover the data in it. Conversations and messages between you and other users are deleted for both of you.
• A small number of records survive, and our Privacy Policy lists them in full. In particular, the record of which version of these Terms you accepted survives your account — including the email addresses your account has held and the IP address you accepted from — because without it neither of us could establish or defend a claim about what was agreed.
• The following survive termination: section 2 (What KynStay Is and Is Not), section 4 as to fees accrued before termination, section 5 as to the authority already exercised on your Stripe account and your obligations for stays already hosted, section 6 as to stays already taken, section 7 as to any refund already calculated or owed, section 8 (User-Generated Content, including the licence tail for backups), section 9 (Intellectual Property), section 11 (Disclaimers and Warranties), section 12 (Limitation of Liability), section 13 (Indemnification), section 14 (Dispute Resolution), section 15 (Governing Law), this section 16, and section 18 — together with any other provision that by its nature should survive

17. Changes to These Terms

We may update these Terms from time to time. When we do, we post the updated Terms on this page and change the "Last updated" date at the top.

Where a change materially affects your rights or obligations, we will state the date it takes effect and will not apply it before that date. When we update these Terms, we ask you to accept them the next time you sign in, with a link to read them in full; until you do, we also show you a notice inside KynStay. We do not currently email you about changes, so please also check this page from time to time.

Where you continue using KynStay after a change takes effect and before you have accepted it — whether because we have not yet been able to ask you, or because we have asked and you have not yet responded — that continued use means you accept the updated Terms. That includes use through the parts of KynStay that do not interrupt you to ask: the pages you return to from a payment provider, links from our emails, and our programmatic interfaces. If you do not agree with a change, you may stop using KynStay and close your account, as described in section 16.

18. General Provisions

• Entire agreement: These Terms constitute the entire agreement between you and Tilted Labs LLC regarding KynStay. Our Privacy Policy is a notice, not part of this agreement (see section 1).
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.
• No waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
• Assignment: We may assign our rights and obligations under these Terms. You may not assign yours without our written consent.
• Force majeure: We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, epidemics, power outages, or internet disruptions.
• Notices: Where we give you a notice under these Terms, we will do so by email to the address on your account, by a message inside KynStay, or by posting it on the relevant page of our website, and it is treated as received when sent or posted. This does not apply to changes to these Terms, which section 17 governs. You are responsible for keeping your email address current. Notices to us must be sent to legal@kynstay.com and are treated as received on the next business day.
• Electronic communications: You consent to receive communications from us electronically, and agree that electronic notices, agreements and records satisfy any legal requirement that they be in writing.
• No agency: Nothing in these Terms creates a partnership, joint venture, employment or agency relationship between you and us, except the limited agency a host grants under section 5.
• Set-off: If you owe us fees, we may set off any amount you owe against any amount we owe you, and may recover the reasonable costs of collection.
• Export control and sanctions: You represent that you are not located in, and are not a national or resident of, any country subject to a comprehensive United States embargo, and that you are not on any United States government restricted-party list.

19. Contact